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SSQ Service Award 2017

Winners in the categories:
BUSINESS HOTEL
1) Hotel Pigalle, 2) Upper House 3) Hotel Rival

CONFERENCE HOTEL
1) Noors Slott 2) Hooks Herrgård 3) Stenungsbaden Yacht Club

DAY CONFERENCE VENUE
1) Regissörsvillan 2) Aros Kongress Center 3) World Trade Center

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Missing on the photo: Hotel Rival and Hotel Pigalle
Photo: Maan Shamon, Grand Pictures
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DOWNLOAD THE PRESS RELEASE HERE >>>>


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Hotel Pigalles General Manager Bobby Wallén and Hotel Manager Sofia Sohlberg.

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SSQ SERVICE AWARD


SSQ follows the nominated establishments during the whole year to evaluate their customer service.

Better Business World Wide conducts mystery calls, mystery e-mails to evaluate how the establishments manage reservations and cancellations. The establishments' websites are also evaluated.

Review Pro aggregates guest reviews from 170+ online-rating sites, e.g. TripAdvisor, Booking.com, Expedia etc.
More than 100.000 measurements are aggregated to decide which establishments have been best at service and hostmanship.



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hotrec

SSQ Award is one of four quality programs in Europe, that is accredited by HOTREC according to European Hospitality Quality. Read HOTREC's press release here >

 

ANALYSE YOUR OWN QUALITY

By using SSQ Award's quality planning tooi, you will get a detalied and clear picture of the company's quality status. Download SSQ Awards quality planning document and do your own analysis of your improvement possibilities and priorities.

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There is no cost to use the SSQ Award Quality Planning Document internally. DOWNLOAD FOR FREE >

 

LET SSQ AWARDS JURY ANALYSE YOUR QUALITY AND YOUR QUALITY MANAGEMENT ALITY MANAGEMENT

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SSQ Award can reward good examples! The quality plans that are most impressing regarding sustaiability, results, goals and ambitions will be judged by the SSQ Award. SSQ Award can give Honorary mentions in the perspectives:
  • Quality Management
  • Guest Focus
  • Employee Focus
  • Environment Management
  • Social Responsibility
  • Finance Management

The price for having your quality planning document evaluated by SSQ Award's jury is 900 SEK/unit.

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Yasuragi and Vår Gård Saltsjöbaden rewarded with Honorable Mentions.
www.ssq-award.comSSQ Award awarded YASURAGI with the Honorable mention 2015 in the ENVIRONMENTAL perspective. The prize ceremony was held at Yasuragi the 9th of February 2016. Happy to receive the award are in the photo from the left; Jimmy Myhrinder, Caroline Strindmar, Sunniva Fallan Röd, Marianne Högman and Florence Cardell.
Read the Jury motivation and the press release here >

www.ssq-award.comSSQ Award awarded Vår Gård with the Honorable mention 2015 in the GUEST perspective. The prize ceremony was held at Vår Gård Saltsjöbaden the 12th of February 2016. All employees participated in the ceremony around Katarina Romell, the CEO for Vår Gård Saltsjöbaden.
Read the Jury motivation and the press release here >
Read Vår Gård's own press release here (Swedish) >

THE SSQ AWARD ADVISORY BOARD

Click here to see the industry experts in the SSQ Award jury.

 

YOUR OWN QUALITY PROGRAM
FOR CONTINUOUS IMPROVEMENTS

Continuous quality evaluations enable quicky taking action and working efficiently with improvements. By using mystery shopping, you will learn about your weaknessess before real customers do.

Better Business have conducted surveys according to the SSQ Award standards since 2002 and can offer several evaluations, like;
- Guest survey
- Employee survey
- Mystery Shopping with businessmen
- Mystery Shopping with private guests
- Mystery Shopping with conference buyers
- Mystery Shopping with conference groups
- Mystery Calls (reservations and cancellations)
- Mystery E-mails (reservations and cancellations)
- Mystery Webb (searching information, reservations and cancellations)

 

Welcome to contact Better Business for more information.
Phone: +46 08 5118 5110 info@betterbusiness.se

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SSQ Award/AB BÄTTRE AFFÄRER Address: Sormenvägen 19, 18692 Vallentuna, SWEDEN   Tel: +46 8 5118 5111  info@ssq-award.com

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