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Registration period: 1/9 2011 - 30/11 2011.
The surveys are performed during March to November 2012.
REGISTER FOR SSQ AWARD B2B 2012
EVERYTING IS INCLUDED
Quality planning - your selfassessment evaluated by an experienced jury which can give Honourable mentions.
1. Guest Survey
2. Employee Survey
3. Mystery Shopping - 2 businessmen or 1 conference buyer + 1 conference group.
4. Guest contacts - Mystery calls, e-mails and evaluation of your website.
5. Environment and Security - selfassessment.
Benchmarking of all results with the other participants in the category.
SSQ Award Standard is an annual quality program while SSQ Award Professional is a 3-year quality program accredited by HOTREC according to European Hospitality Quality. This program enables the participants to use HOTRECs quality symbol for EHQ level 2 together this the SSQ Award logotype.
LIGHT
| Lightprogrammet innebär att ni kan välja 2 valfria undersökningar av de som ingår i SSQ Award |
Gästundersökning
Medarbetarundersökning
Mystery Shopping 2 Affärsmän
Mystery Shopping Konferensgrupp
Gästkontakter (tel, e-post, hemsida)
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12 500
12 500
7 500
12 000-14 000
5 400 |
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New program 2012!
SSQ HOSPITALITY PROGRAM
SSQ is now introducing categories for companies which target the market with private consumers. The Hospitality program is developed together with Värdskapet AB, the specialist in helping organizations to develop a good hostmanship.
| CATEGORIES |
IN SSQ HOSPITALITY PROGRAM: |
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| Airline, train, bus, boat, taxi etc.. |
| Spa/resort, city hotel, hostel, camping etc.. |
| Restaurant, bar, café etc. |
| Event, amusement park, tourist attraction etc. |
| Tourist office, government, after sales service etc. |
Price: 19 000 SEK per category and year.
Price for only Mystery Shopping of hostmanship: 9 500 /year.
All prices are in sek excluding VAT.
Expenses for the mystery guests will be added.
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